Hiding Inappropriate or Offensive Comments in Teamgage

At Teamgage, transparency and anonymity are core to the feedback experience. Anonymity empowers team members to share honest feedback, raise concerns and provide insights that help organisations improve.

There may be rare occasions where a Leader or Administrator decides a comment should not be visible to the wider team. This may be because the comment contains sensitive information, inappropriate content or material that is not suitable to share more broadly.

Teamgage does not automatically remove comments. Decisions about whether a comment should be hidden are managed by your organisation, allowing Leaders and Administrators to apply the appropriate context and judgement.

When hiding a comment, you will be asked to select a reason and can provide additional context. You can also choose to offer the original submitter the opportunity to start a private, anonymous conversation. This allows the submitter to ask questions, provide further context or continue the discussion while maintaining anonymity.

Participation in a conversation is completely optional. If the submitter chooses not to respond, no further action is required.

How To Hide A Comment

1. Log into the Teamgage platform
   
2. Select Huddle > Results from the left-hand navigation
   
3. Find the team you want to view results for and click Huddle Results
4. Open your Results Dashboard is visible and locate the comment you would like to hide
   
5. Select the three dots icon on the comment card
6. Select Hide
7. Select the reason for hiding the comment
8. Add an optional message if you would like to provide additional context
9. If you would like to allow the submitter to start an anonymous conversation, select Allow them to reply
10. Select Hide Comment
    

Here's What It Looks Like

What Happens After A Comment Is Hidden?

When a comment is hidden, Teamgage maintains a record of the action and automatically notifies:

1. The team member who submitted the comment
2. The Leader who hid the comment
3. The organisation's Teamgage Administrator(s)

The notification includes:

1. The hidden comment content
2. Who hid the comment
3. The selected reason for hiding, such as:
1. Privacy/security/discretion issue
2. Bullying or harassment
3. Inappropriate language
4. The current comment status

If Allow them to reply was selected, the original submitter will also be given the option to start a private, anonymous conversation.

Teamgage will never reveal the identity of the original submitter.

Here's What It Looks Like

How To Reinstate A Hidden Comment

If a comment has been hidden incorrectly or a decision is made to make it visible again, a Teamgage Administrator can reinstate the comment.

1. Log into Teamgage.
2. Select Huddle from the left-hand navigation and select the dropdown arrow
3. Choose Hidden Comments
4. Locate the comment you would like to reinstate
5. Select Reinstate

Here's What It Looks Like

What Happens After A Comment Is Reinstated

When a comment is reinstated, Teamgage automatically notifies:

1. The team member who originally submitted the comment
2. The Leader who originally hid the comment
3. The organisation's Teamgage Administrator(s)

The notification includes:

1. The original comment content
2. The reason the comment was hidden
3. The team the comment was hidden from
4. The date the comment was submitted
5. The date it was reinstated
6. The person who reinstated the comment
7. The current comment status

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