Hiding inappropriate or offensive comments in Teamgage

Hiding Inappropriate or Offensive Comments in Teamgage

Transparency and anonymity are at the heart of the Teamgage experience. We know that anonymity empowers team members to be honest and open about what's working, what's not, and to share ideas (no matter who they are) that spark innovation and drive continuous improvement.

However, we also know that on rare occasions some people may submit a comment that simply isn't appropriate to share with the team or the broader company. Teamgage itself will never remove a comment from a submission, but we believe this a decision and responsibility of the organisation using Teamgage.  

How to hide a Comment

  1. Log into Teamgage
  2. Open your Results Dashboard and find the specific Comment you'd like to Hide
  3. Tap the "three-dots" icon in the top left corner of the Comment card & select Hide
  4. Select a reasons for Hiding 
  5. Hide Comment

Here's what it looks like




What happens after a Comment is hidden

Once a Comment has been Hidden, Teamgage will automatically notify; the team member who wrote the comment, the Leader hiding the comment, and the organisation's Teamgage Admin. This notification will include key information:
  1. What was the Comment was
  2. Who removed the comment
  3. Why the comment was removed*
    1. Privacy security discretion issue
    2. Bullying or harassment language
    3. Inappropriate language
  4. The Comment status (Eg. is the comment still Hidden or has it been reinstated)
Although the team member is notified with an automated system email, at no point will Teamgage reveal the a persons identify to the Leader, the organisation's Teamgage Admin, or any other Teamgage user.

How to reinstate a Comment, after it's been hidden

If a comment has been mistakenly hidden, or a judgement call that a particular Comment should be reinstated, the organisation's Teamgage Admin can do this.
  1. Login into Teamgage
  2. From the left-hand-side navigation bar, select 'Huddle'
  3. Click on the down arrow
  4. Chose "Hidden Comments"
  5. Find the Comment from list
  6. Reinstate

Here's what it looks like



What happens after a Comment is reinstated

Once a Comment has been reinstated, Teamgage will automatically notify; the team member who wrote the comment, the Leader who originally hid the comment, and the organisation's Teamgage Admin. This notification will include key information:
  1. Why the comment was removed*
    1. Privacy security discretion issue
    2. Bullying or harassment language
    3. Inappropriate language
  2. What was the Comment was
  3. What team was the comment hidden from
  4. When the comment was made
  5. The Comment status (Eg. is the comment still Hidden or has it been reinstated)
  6. When the comment was reinstated
  7. Who reinstated the commentit
Although the team member is notified with an automated system email, at no point will Teamgage reveal the a persons identify to the Leader, the organisation's Teamgage Admin, or any other Teamgage user

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