Whenever a new Teamgage Conversation is started, or a new reply is added to an existing one, a notification is sent to the relevant participants including the original submitter of the comment and the Leader who initiated the conversation. These notifications ensure everyone involved is kept up to date, without compromising anonymity.
To protect privacy, especially for submitters, Teamgage uses a randomised delay between when a message is sent and when the notification is delivered. This helps prevent assumptions about who submitted the original comment based on timing.
There are two types of notifications you may receive as part of a Teamgage Conversation:
Conversation Started
You'll receive this when a Leader or Admin replies to one of your comments, initiating a conversation. The notification will include their message, any context they’ve added, and an option for you to reply, anonymously.
New Reply
If a new message is added to an existing conversation you're part of, you’ll receive a follow-up notification. This will include the new reply and the same option to continue the conversation, if you choose.
How Notifications Are Sent
Notifications are delivered via the communication channel chosen by your organisation. This is set up by your Teamgage Admin and ensures messages reach you securely through the platform your team is already using.
Remember, You're Always Anonymous
No matter how many replies are exchanged, your identity is never revealed. Teamgage Shield ensures that all conversation threads remain anonymous, even as messages go back and forth.