Receiving Conversation Notifications
Whenever a new Teamgage Conversation is started, or a new reply is added to an existing one, a notification is sent to the relevant participants including the original submitter of the comment and the Leader who initiated the conversation. These notifications ensure everyone involved is kept up to date, without compromising anonymity.
To protect privacy, especially for submitters, Teamgage uses a randomised time delay between when a message is sent and when the notification is delivered. This helps prevent assumptions about who submitted the original comment based on timing of these notifications in an open plan office environment.
To ensure psychological safety and accountability, your organisation’s Teamgage admins have visibility over all conversations and can step in if needed to support either party.
When Are Notifications Sent?
To protect anonymity, Teamgage introduces a randomised short time delay before sending conversation notifications. This helps prevent assumptions based on timing of a notification and ensures privacy is maintained in an open plan office environment. The time delay of the notification can range from 5 - 10 minutes.
If multiple messages are exchanged close together, Teamgage will hold the notification for a short period of time after the most recent message before sending any notifications.
In Multiple Conversations?
If you're part of more than one active conversation:
- You’ll only receive one notification at a time
- The link in the message will take you to your Conversations list, where you can see all your open conversations in one place, rather than being notified separately for each one
Types of Notifications
There are two types of notifications you may receive as part of a Teamgage Conversation:
Conversation Started
You'll receive this when a Leader or Admin replies to one of your comments, initiating a conversation. The notification will include their message, any context they’ve added, and an option for you to reply, anonymously.
Here's what it looks like
New Reply
If a new message is added to an existing conversation you're part of, you’ll receive a follow-up notification. This will include the new reply and the same option to continue the conversation, if you choose.
Here's what it looks like
How Notifications Are Delivered
Notifications are delivered via the communication channel chosen by your organisation. This is set up by your Teamgage Admin and ensures messages reach you securely through the platform your team is already using.
The communication channels Teamgage uses include:
- Email
- MS Teams
- Slack
- SMS
Remember, You're Always Anonymous
No matter how many replies are exchanged, your identity is never revealed. Teamgage Shield ensures that all conversation threads remain anonymous, even as messages go back and forth.
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