Teamgage uses Artificial Intelligence (AI) capabilities to support employee feedback analysis, communication guidance and feedback quality improvement.
We are committed to using AI responsibly, transparently and in a way that supports human oversight and accountability.
Our AI capabilities are designed to assist users in understanding feedback and improving communication. They are not designed to replace human judgement or automate organisational decision-making.
How AI is Used in Teamgage
AI capabilities within Teamgage may assist with:
- Summarising employee feedback
- Identifying patterns or recurring themes
- Suggesting potential actions or focus areas
- Supporting leaders with communication guidance
- Encouraging clearer and more constructive employee feedback submissions
Where AI-generated analysis is provided, Teamgage may also reference the original employee comments that contributed to the analysis. This helps support transparency, context and human review of AI-assisted outputs.
AI features are assistive tools intended to support leaders and employees throughout the feedback process.
Our Responsible AI Principles
Transparency
We aim to clearly communicate where AI capabilities are being used within Teamgage and the purpose they serve.
Human Oversight
AI-generated outputs are designed to support human decision-making, not replace it. Users remain responsible for reviewing and interpreting outputs before taking action.
Accountability
Organisations and users remain accountable for decisions and actions taken in response to employee feedback. AI-generated outputs should not be relied on as the sole basis for decision-making.
Fairness
We recognise that AI systems may reflect biases present in source data. Users should critically review outputs and consider organisational context, diverse perspectives and individual circumstances.
Privacy and Security
AI capabilities within Teamgage operate within platform permission settings and existing security controls. Access to information remains governed by organisational user permissions.
Human Review and Validation
Users should:
- Review AI-generated outputs critically
- Validate suggestions against organisational context
- Apply professional judgement before taking action
- Challenge outputs that appear inaccurate, incomplete or inappropriate
- Review referenced employee comments where available to better understand the context behind AI-generated themes and suggestions
AI outputs should always be considered alongside human experience, leadership judgement and organisational knowledge.
Limitations of AI
AI-generated outputs may:
- Contain inaccuracies
- Omit important context
- Generate incomplete summaries
- Reflect patterns that do not fully represent all perspectives
For this reason, AI outputs should be treated as guidance and support tools only.
AI-Assisted Submission Guidance
Some Teamgage configurations may include AI-assisted prompts during the employee submission process.
These prompts are designed to encourage constructive, actionable and effective feedback. Employees remain in control of the content they choose to submit.
Providing Feedback or Raising Concerns
We encourage users to provide feedback on AI-generated outputs and raise concerns where appropriate.
Feedback helps us continuously improve the quality, reliability and usefulness of AI-assisted experiences within Teamgage.
For support or concerns regarding AI-generated outputs, contact the Teamgage Support team.