Checking for Undelivered or Bounced Emails
If team members are not receiving their Teamgage email notifications, you can review the Bounced Emails report to identify any delivery issues. This report shows emails that were bounced, dropped or otherwise undelivered, along with the reason provided by the receiving mail server.
Ask the team member to also check their Spam or Junk folder.
How To Check For Bounced Emails
- Login to your Teamgage Portal
- Select Advanced > Bounced Emails from the left-hand side menu
- Choose a date or date range
If there are any delivery issues, you’ll see a list of affected email addresses and the associated status and reason.
If the page is empty (no email addresses listed), there were no bounced emails during that selected time period.
Common Delivery Statuses
Below are some common delivery errors you may see. This is not a complete list of all possible email delivery errors, as some messages are filtered or rejected by your organisation’s email security systems.
Status | Reason | Action |
Dropped | Bounced Address | Try to resend, but if fails again there could be a server issue and need to check with Customer IT team |
| Dropped | Unsubscribed Address - user has chosen to not received emails from @teamgage.com | Contact support@teamgage.com to reinstate email |
Bounced | 550 Unknown Recipient - email account does not exist | Check spelling of email or other typos |
Bounced | 550 Invalid Recipient - email address does not exist or can be found | Check spelling of email, email can be re-sent but if fails again there could be a server issue and need to check with Customer IT team |
Important
This list is not exhaustive. Email delivery failures can occur for many reasons, including:
- Incorrect or outdated email addresses
- Spam filtering or firewall restrictions
- Mailbox limits
- Domain or server configuration issues
If delivery issues persist after confirming the email address is correct, we recommend contacting your internal IT team for further investigation.
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