Single-Sign-On (SSO) Login Issue - Access Denied

Single-Sign-On (SSO) Login Issue - Access Denied

Occasionally, you may encounter an “Access Denied” error when logging into Teamgage using Single Sign-On (SSO). This article outlines a few common checks and what to do if the issue persists

Before You Start

Single Sign-On must be set up for your organisation before you can log in using SSO.
  1. Check with your Teamgage Admin, or
  2. Contact support@teamgage.com to confirm SSO is enabled for your organisation

Things To Check

Before contacting support, we recommend checking the following:
  1. Email match:
    Confirm the email address registered with your organisation’s SSO matches the email on your Teamgage user profile.
  2. Browser auto-fill:
    Your browser (i.e. Google Chrome) may auto-fill a different email address (such as a personal email). Double-check the email being used to log in.
  3. Incognito / Private window:
    Try logging in using an Incognito or Private browser window to rule out cached credentials.

Access Denied Error

If you are seeing an “Access Denied” screen (or something similar) after completing the checks above, please contact our support team.
When emailing support@teamgage.com , include:
  1. Your work email address
  2. Your organisation name
  3. A screenshot of the error (if possible)