Communication Management
Organisation Wide Communication Settings
The Communications section found in the side navigation under Tools & Setup allows an organisation to select and set different communication channels for their Teamgage notifications. You will need to have an Admin profile to access the Tools & Setup ...
Using Communication Preferences
You may want to utilise this feature to implement new communication methods across your organisation via the bulk import, set up communication preferences for individual users for a tailored experience or to enable fallback methods to ensure your ...
Updating a user's communication preferences
You will need to have an Admin profile to access the Users section of Teamgage. If you can't see User speak to your Teamgage Admin or contact our Support Team (support@teamgage.com). How to edit a user's communication preferences Click on Users > ...
How to Add Your Mobile Number to Your User Profile
Provided your organisation has opted into SMS notifications the following steps will allow you to receive your Teamgage notifications via both SMS and email. How to add your mobile number 1. Log into Teamgage using this link ** you may use email & ...
Team Submission Codes
Team Submission Codes are a simple option for front line teams who use Teamgage Huddle, but aren't regularly checking an email. Rather than requiring a Submission link sent via MS Teams or Email, team members simply enter their individual email ...
How to send Submission Notifications via SMS
Please note there is an additional fee to enable SMS notifications. If you can't select the SMS option under a user's 'Communication' options, please speak to your Teamgage Customer Success Manager or contact our Support Team (support@teamgage.com). ...
Sending a Teamgage Email Campaign
You must have an Admin profile to access the campaigns feature of Teamgage. If you cannot see the 'Campaigns' section after logging into Teamgage, please contact our support team at support@teamgage.com. What is the campaigns tool? If you need to get ...
Assign a Submission Card to a Team Member
Submission Cards are an option for frontline or off-site team members who don't have access to email. It allows them to submit feedback using the unique code on an allocated card, rather than a link sent via email, MS Teams or SMS. You can assign a ...
User Notification History
You can view each user's notification/communication history from their profile within Teamgage - this is a great place to double check: what channel notifications are being sent (eg. MS Teams or email), and what recent notifications they've received ...
How to send a User their Huddle Notification
You will need to have an Admin profile to access the Users section of Teamgage. If you can't see Users speak to your Teamgage Admin or contact our Support Team (support@teamgage.com). If you want to manually send an individual User a one-off Huddle ...