Communication Management
Organisation Wide Communication Settings
The Communications section within Teamgage allows administrators to configure how notifications are delivered across their organisation. From this page, you can: Enable or disable communication channels Configure default communication preferences for ...
Managing Communication Preferences
Communication Preferences allow you to control how Teamgage notifications are delivered to users across your organisation. You can use Communication Preferences to: Introduce new communication channels across your organisation Configure communication ...
Updating a User's Communication Preferences
While organisation-wide communication settings determine the default notification experience for most users, Teamgage also allows administrators to customise communication preferences for individual users. This can be useful when a user has specific ...
Managing Mobile Numbers for SMS Notifications
If your organisation has enabled SMS notifications, you can add a mobile number to your Teamgage profile to receive Teamgage notifications via text message. SMS notifications are commonly used for: Frontline and field-based employees Teams without ...
Team Submission Codes
Team Submission Codes provide an alternative way for team members to submit feedback without relying on email, teams, slack or SMS notifications. They are particularly useful for frontline, operational and deskless workforces where employees may not ...
Sending a Teamgage Email Campaign
The Campaigns feature allows Teamgage Administrators to send customised email communications to users within their organisation. Unlike Huddle or Survey notifications, Campaigns are designed for one-off communications and announcements. They can be ...
Assign a Submission Card to a Team Member
Submission Cards provide an alternative way for frontline, field-based or off-site employees to submit Teamgage feedback without needing access to email, Teams, Slack or SMS notifications. Each card contains a unique code that links feedback ...
Understanding User Communication History
The Communication History tab provides a record of notifications sent to a user through Teamgage. This is one of the most useful troubleshooting tools available to Teamgage Administrators and is often the first place to check when a user reports they ...
Send a One-Off Huddle Notification to a User
Teamgage automatically sends Huddle notifications based on your organisation's notification schedule. However, there may be times when you need to manually send a one-off notification to an individual user. Common reasons include: A user has recently ...