Troubleshooting Tips
Small Teams in Teamgage Huddle
To provide meaningful and accurate feedback data, it's important to promote honest and open feedback. That's why one of the design pillars of Teamgage is providing anonymity for submitters. For this this reason we always require at least 4 responses ...
What does the locked email address error mean?
If you are trying to add a user and an error notification pops up stating that the "email address is locked" (see below), this means that the user's email address is currently active in another organisation's Teamgage platform. How to resolve this ...
Outdated Browsers
Teamgage seeks to provide users with a secure and modern user experience. To make this possible, we recommend using an up-to-date web browser. If an outdated or obsolete web browser is being used, then users may experience problems when using ...
Teamgage Notifications Not Received
You will need to have an Admin profile to access the Users section of Teamgage. If you can't see Users speak to your Teamgage Admin or contact our Support Team (support@teamgage.com). If a User is stating they haven't received their Teamgage Huddle ...
Email Deliverability and Spam Filters
I'm not receiving emails from Teamgage Here are some things you can try: Have a look in your Spam/Junk folder (See below for how to fix this). Login to Teamgage and send yourself a Test Email. Check that the email address on your Teamgage account is ...
Hiding Inappropriate or Offensive Comments in Teamgage
Transparency and anonymity are at the heart of the Teamgage experience. We know that anonymity empowers team members to be honest and open about what's working, what's not, and to share ideas (no matter who they are) that spark innovation and drive ...
Checking for Undelivered or Bounced Emails
If any of your Teams are not seeing their Teamgage notifications in their email inbox, it's a good idea to review your Bounced Emails. This will enable you to check if there were any errors when we sent emails to your organisation. How to check your ...
Single-Sign-On (SSO) Login Issue - Access Denied
Sometimes you may encounter an issue logging into Teamgage when you're using Single Sign-On (SSO) - learn more about using SSO with Teamgage. A few things to check Firstly, ensure the your organisation has setup SSO with Teamgage *Check with your ...
Teamgage on Internet Explorer and Microsoft Edge
Due to their age and lack of updates, it's no longer possible to provide a secure and modern user experience via Internet Explorer or Microsoft Edge Legacy. For this reason we are now prompting users who login to Teamgage using Internet Explorer or ...
Browser Font Loading or Layout Issue
Information on how fonts are loaded and displayed in Teamgage Teamgage is a modern, online platform that uses a small number of web fonts chosen for their design and legibility. However, in some instances, Teamgage users may see the following font ...