FAQ's
Manage Your Team: Removing A User
As a manager, you can remove a user from a team (or multiple teams) if they have moved teams or left your organisation. Once removed, the user will no longer be able to submit feedback or participate in surveys for that team. If you need to ...
Manage Your Team: Adding New Users
Before a team member can submit feedback, they must first be created as a User in Teamgage and added to a team. As a manager, you can add new users to your team via the Huddle Dashboard - Members tab. If the user you want to add is not yet in ...
How Do I Submit Into Multiple Teams?
Depending on how your organisation has set up People & Teams data, you may be assigned to more than one team. This is common if you’re working across multiple projects, are part of a cross-functional group or are on secondment with another team for a ...
What Does Insufficient Submissions Mean On My Huddle Dashboard?
When accessing your team’s Huddle Dashboard, you may sometimes see an “Insufficient submissions” message. This simply means more team members need to provide feedback before results can be displayed. Why Does This Happen? To protect anonymity, at ...
Why Are My Huddle Shared Results Locked?
Your team’s Shared Results dashboard may sometimes appear locked. This happens when you don’t yet meet the access requirements. To view Shared Results, you need to have personally completed a Teamgage Submission for the results being shared. ...
Why Do I have A No Change Value On A Metric Card within My Huddle Dashboard?
If you open your Team’s Huddle Dashboard and notice that the change value (the + / – number) within the Dashboard Summary or in a metric card is empty, it usually means you’re comparing two time periods where there has been no measurable change. All ...
How Do I Reset My Teamgage Password?
If you’ve forgotten your Teamgage password, you can reset it in just a few steps. This will send a password reset email to your inbox with a secure link to create a new one. If your organisation uses Single Sign-On (SSO) to access Teamgage, you won’t ...
Is Teamgage Anonymous?
When employees begin using Teamgage, one of the most common questions is "Is Teamgage anonymous?” Yes - Teamgage is anonymous How Teamgage Protects Anonymity Leaders need at least 4 unique responses before team results are shown, smaller teams will ...
I Can't Access My Team Huddle Results Dashboard?
If you're having problems accessing your Huddle Results Dashboard, you can follow the below steps. How to access your team Huddle results dashboard Follow the link in your Teamgage notification or simply log into Teamgage using this think. Tip: check ...