Comments provide the context behind ratings.
While scores help identify trends, comments often contain the ideas, explanations, and improvement opportunities that lead to the most meaningful team discussions and Actions.
Encouraging thoughtful comments helps leaders better understand what is driving team sentiment and where support or improvement may be needed.
Remind your team that comments:
- Are anonymous
- Provide valuable context
- Help identify practical improvements
- Support more meaningful discussions
People are more likely to contribute when they understand how comments are used.
Reinforce psychological safety
Employees are more likely to leave honest comments when they believe:
- Feedback is safe
- Leaders respond respectfully
- Concerns are taken seriously
- There are no negative consequences for speaking up
Creating trust over time naturally increases comment quality and participation.
Set simple expectations
Encourage employees to leave at least one comment with each submission.
Keeping the expectation small and achievable helps participation feel manageable and sustainable.
Encourage positive feedback too
Comments are not only for problems or frustrations. Encourage your team to also share:
- Successes
- Recognition
- Ideas
- Examples of what is working well
Balanced feedback creates more constructive and motivating discussions.
Highlight constructive examples
During team discussions, share examples of thoughtful or constructive comments (without identifying individuals).
This helps employees understand what useful feedback looks like and encourages higher quality contributions over time.
One of the strongest ways to increase comments is demonstrating that feedback creates visible outcomes.
Create Actions from comments, discuss themes openly, and communicate progress regularly.
When employees can see impact, they are more likely to continue contributing.