Using Teamgage Conversations - how to start and respond

Teamgage Conversations allows Leaders to respond directly to feedback while preserving the anonymity and safety of every team member. It's a secure, private, and empowering way to show that your voice is being heard. 

To ensure psychological safety and accountability, your organisation’s Teamgage admins have visibility over all conversations and can step in if needed to support either party.

Starting a conversation

You can start a conversation with an anonymous submitter either by:

1. Clicking the Conversation icon 
   OR
2. Checking the "Start conversation field" when hiding a comment, learn more about this approach in Hiding Inappropriate or Offensive Comments in Teamgage
   

As a leader or Teamgage Admin you may want to start a conversation to:

1. Clarify feedback
2. Ask for more detail
3. Provide updates
4. Or simply say thank you

How to start a conversation 

In the comments section in Huddle if you find a comment you would like to respond to please follow these steps:

1. Click on the Conversation icon  or the three dots and choose Message submitter
   
2. Type your message in the field "Start conversation as"
   
3. Click Send icon 

Here's what it looks like

Replying to a conversation

How to reply to conversation as anonymous submitter

As an anonymous submitter you may receive a notification that a leader or admin in your organisation has started a conversation with you in response to your anonymous comment in Teamgage. If you would like to reply please follow these steps.

1. Follow the link
   
2. Type your message in the field "Reply as anonymous submitter"
   
3. Click Send icon 

Here's what it looks like

How to reply to conversation as a conversation starter

1. Open conversation via either:
   - the conversation section in the portal
   - the link in your notification
2. Type your message in the field "Reply as"
   
3. Click Send icon 

Here's what it looks like

How to delete a message after it's been sent

1. Open conversation via either:
   - the conversation section in the portal
   - the link in your notification
2. Click on the three dots
   
3. Select delete

Here's what it looks like

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