Understanding Direct and Indirect Team Members

A team in Teamgage can be made up of both direct and indirect team members. Understanding the difference helps explain how results roll up through your organisational hierarchy and why member counts may differ between teams.

What Is a Direct Team Member?

A direct team member is someone who belongs directly to a team and receives their Huddle notifications for that team.

For example, if you are a member of the Sales team and submit feedback into that team, you are considered a direct member of the Sales team.

What Is an Indirect Team Member?

An indirect team member is someone whose feedback contributes to a parent team's results because their team sits beneath it in the organisational hierarchy.

For example:

1. Entire Organisation
1. Operations
1. Sales
1. Customer Success
   

In this example:

1. Employees within Customer Success are direct members of that team
1. Those same employees are indirect members of the Sales team
1. They are also indirect members of the Operations team
2. Their feedback rolls up into each parent team's dashboard
   

How to View Direct and Indirect Members

1. Log into the Teamgage platform
2. Go to Teams > Teams List from the left hand side navigation 
3. Search for the Team name and click Edit Team
4. Select the Members tab
   
5. Tick Show Indirect Members
   

You'll now be able to see which members belong directly to the team and which are inherited from sub-teams.

Here's What It Looks Like

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Understanding Team Member Counts

Within the Members tab, Teamgage displays both the total number of members and the number of direct members.

For example: Members 10 (0 Direct)

This means the team contains 10 total members, however none belong directly to that team. All 10 members are inherited from teams beneath it in the organisational hierarchy.

Why Does This Matter?

Direct and indirect memberships allow Teamgage to automatically aggregate feedback throughout your organisational structure while maintaining meaningful reporting at every level.

This allows leaders to understand feedback from both their immediate team and the broader departments or business units they oversee.

To learn how manager access works across the organisational hierarchy, see Understanding Direct and Indirect Managers.

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