Understanding User Communication History

Understanding User Communication History

The Communication History tab provides a record of notifications sent to a user through Teamgage.

This is one of the most useful troubleshooting tools available to Teamgage Administrators and is often the first place to check when a user reports they have not received a notification.

What Can I see in Communication History?

Communication History provides a record of:
  1. Notifications sent to the user
  2. The communication channel used (Email, Microsoft Teams, Slack or SMS)
  3. The team the notification related to
  4. When the notification was sent
This information can help confirm whether Teamgage successfully attempted to send a notification and which channel was used.

How to View Communication History

  1. Log into the Teamgage platform
  2. Go to Users from the left hand side navigation
  3. Search for the user
  4. Click Edit User
  5. Select the Communication History tab

Here's What It Looks Like

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Common Uses

Communication History can help you:
  1. Confirm whether a notification was sent
  2. Verify which communication channel was used
  3. Check when a notification was delivered
  4. Troubleshoot notification issues reported by users

A User Says They Didn't Receive a Notification

If a notification appears in Communication History but the user did not receive it, consider checking:
  1. Email spam or junk folders
  2. Email deliverability settings
  3. Microsoft Teams or Slack integrations
  4. SMS configuration (if applicable)
If required, you can manually resend a notification. Learn more about how to Send a One-Off Huddle Notification to a User

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