Additional User Identities For Single Sign-On

In some cases, a user’s primary email address in Teamgage may differ from the one registered with your identity provider for Single Sign-On (SSO).

To resolve this, Teamgage allows you to link additional identities to a user. This means they can continue using their primary email address for communication and identification, while authenticating via their SSO email address (or another supported ID).

Both of the methods below for adding extra user identities require administrator privileges.

Adding an Additional Identity to a User

1. Find the User
   
1. Log in to Teamgage
   
2. Navigate to Users from the left-hand side menu
   
3. Search for the user and click Edit
   
2. Add the Additional Identity
   
1. On the user’s edit page, select the Alternate Identifiers tab
2. Under Type, choose Single Sign-On ID
3. In the Value field, enter the email address or ID used for SSO
4. Click Add to save the changes

Here's What It Looks Like

Adding Identities In Bulk

If multiple users need additional IDs for SSO, you can upload them in bulk using an import file:

1. Download the import spreadsheet template (located at the bottom of this article)
   
2. In the template, complete at least one of the _Match columns:
   

            Note - Only one is required. You can use a user export to easily find current Teamgage IDs, emails, or custom IDs

1. TeamgageID_Match
   
2. Email_Match
   
3. CustomID_Match
   
1. Fill in the AuthID column with the SSO ID that each user will authenticate with
   
2. Upload the file for processing
   

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