Email address is locked

What does the locked email address error mean?

If you are trying to add a user and an error notification pops up stating that the "email address is locked" (see below), this means that the user's email address is currently active either in a deleted user in your organisation or is active in another organisation's Teamgage platform. 







How to resolve this issue

  1. Check if the email is attached to a deleted user in your organisation (Search for a Deleted User) then you have two options:
    1. Restore the user (Restore a Deleted User)
    2. Redact the users email
  2. Please contact support@teamgage.com with the user's first name, last name & email address. Our team will locate the user & unlock their account.

How to redact a user's email

  1. Click Restore button next to the user
  2. Select Edit 
  3. Update the email address to xx@xx.com
  4. Click Save and then Delete
Once this is completed you can continue to create a new user with the associated email address
  1. Search for a Deleted User
  2. Restore a Deleted User

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