What does the locked email address error mean?

If you are trying to add a user and an error notification pops up stating that the "email address is locked" (see below), this means that the user's email address is currently active in another organisation's Teamgage platform. 

How to resolve this issue

Please contact support@teamgage.com with the user's first name, last name & email address. Our team will locate the user & unlock their account. 

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