How To Search For Deleted Users
Deleted users remain stored within Teamgage for historical reporting and audit purposes. You may need to locate deleted users when reviewing old records, restoring a user account, or resolving issues with duplicate email addresses.
How to View Deleted Users
- Log into the Teamgage platform
- Go to Users > Users List
- Click Advanced Filter
- Under Deleted, select Yes
- Click Apply
The user list will now display only deleted users.
Here's What It Looks Like
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Restoring a Deleted User
If a deleted user needs access to Teamgage again, their profile can be restored rather than creating a brand-new account.
Please contact support@teamgage.com if you need assistance restoring a deleted user.
Creating a New User When the Email Address Already Exists
Sometimes a deleted user profile may still be using an email address that you need to assign to a new employee profile.
In this situation:
- Restore the deleted user
- Update their email address to an alternative value (for example, old_jane.smith@company.com)
- Delete the user again
- Create the new user profile using the original email address
If you're unsure of the best approach, our Support Team can assist with the process.
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