How To Search For Deleted Users

How To Search For Deleted Users

Deleted users remain stored within Teamgage for historical reporting and audit purposes. You may need to locate deleted users when reviewing old records, restoring a user account, or resolving issues with duplicate email addresses.

How to View Deleted Users

  1. Log into the Teamgage platform
  2. Select Users from the side navigation
  3. Click the Advanced Filter icon in the top right hand corner
  4. Under Deleted, select Yes
  5. Click Apply
The user list will now display only deleted users.

Here's What It Looks Like


Restoring a Deleted User

If a deleted user needs access to Teamgage again, their profile can be restored rather than creating a brand-new account.
Info
Please contact support@teamgage.com if you need assistance restoring a deleted user.

Creating a New User When the Email Address Already Exists

Sometimes a deleted user profile may still be using an email address that you need to assign to a new employee profile.
In this situation:
  1. Restore the deleted user
  2. Update their email address to an alternative value (for example, old_jane.smith@company.com)
  3. Delete the user again
  4. Create the new user profile using the original email address
If you're unsure of the best approach, our Support Team can assist with the process.