Teamgage sends emails using secure and reputable email delivery services. However, legitimate emails can occasionally be incorrectly flagged as spam. This is known as a false positive.
Most organisations use spam or security filters to protect users from malicious emails. While important, these filters can sometimes incorrectly block legitimate notifications.
Common reasons include:
- Overly aggressive spam filtering rules
- Third-party email blacklists
- Misconfigured email security settings
- Users marking legitimate emails as spam
Because email filtering is managed differently across organisations, behaviour can vary between environments.
How to Resolve Spam or Deliverability Issues
In many cases, your organisation’s IT department manages email filtering and security settings.
To help resolve the issue:
- Report the Teamgage email as a false positive to your IT support team
- Ask your IT department to review their spam filtering configuration
- Consider implementing Email Whitelisting for Teamgage notifications
When configured correctly, email whitelisting helps ensure Teamgage emails are delivered directly to users’ inboxes.