Teamgage Notifications Not Received
You will need to have an Admin profile to access the Users section of Teamgage. If you can't see Users speak to your Teamgage Admin or contact our Support Team (support@teamgage.com). If a User is stating they haven't received
their Teamgage Huddle Notification the first thing, for your company's Teamgage
Admin to do, is to check the User’s Communication History (see
Viewing user communication history).
If the Notification which the User states they didn’t receive is showing in their
Communication History that means the email has been successfully
handed from Teamgage’s email servers to yours, what happens to the email past
that point Teamgage cannot see.
Here's what it looks like
If the User has checked their junk/spam and
trash folders and is still unable to find the Notification your companies
Teamgage Admin can manually send the User a one-off Huddle Notification. If the User doesn't receive this
one-off notification but it shows in their Communication History, as delivered
to your servers, then they will need to contact your organisations IT Team to
investigate the issue with them receiving the emails.
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