Teamgage Notifications Not Received

If a user reports that they have not received their Teamgage Huddle notification, the first step is for your organisation’s Teamgage Admin to check the user’s Communication History (see Viewing User Communication History).

If the notification appears in the user’s Communication History, this means the message was successfully delivered from Teamgage to your organisation’s email server. Once delivered, Teamgage cannot track what happens to the email within your organisation’s email environment.

Troubleshooting Steps

If the user cannot locate the notification after checking their:

1. Junk or Spam folder
2. Trash or Deleted Items folder

…refer to Email Deliverability and Spam Filters for further guidance on why emails may not appear in inboxes and how to resolve common filtering issues.

Your Teamgage Admin can also manually send the user a one-off Huddle notification.

If the user still does not receive the notification, but the email continues to appear as delivered in Communication History, the issue will likely need to be investigated by your organisation’s IT team.

No Communication History Showing?

If there are missing or no records in the user’s Communication History, refer to:

1. Checking for Undelivered or Bounced Emails
   

This will help identify whether the notification failed before reaching your organisation’s email server.

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