Teamgage Notifications Not Received

You will need to have an Admin profile to access the Users section of Teamgage. If you can't see Users speak to your Teamgage Admin or contact our Support Team (support@teamgage.com).

If a User is stating they haven't received their Teamgage Huddle Notification the first thing, for your company's Teamgage Admin to do, is to check the User’s Communication History (see Viewing user communication history).

If the Notification which the User states they didn’t receive is showing in their Communication History that means the email has been successfully handed from Teamgage’s email servers to yours, what happens to the email past that point Teamgage cannot see.

Here's what it looks like

If the User has checked their junk/spam and trash folders and is still unable to find the Notification your companies Teamgage Admin can manually send the User a one-off Huddle Notification. If the User doesn't receive this one-off notification but it shows in their Communication History, as delivered to your servers, then they will need to contact your organisations IT Team to investigate the issue with them receiving the emails.

If there are no (or missing) details on the Users Communication History page, see Checking for undelivered or bounced emails for your next step

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