Organisation Wide Communication Settings

Organisation Wide Communication Settings

The Communications section found in the side navigation under Tools & Setup allows an organisation to select and set different communication channels for their Teamgage notifications.
You will need to have an Admin profile to access the Tools & Setup section of Teamgage. If you can't see Tools & Setup speak to your Teamgage Admin or contact our Support Team (support@teamgage.com).

How to make organisation wide changes

  1. Select Tools & Setup > Communications in the side navigation.
  2. Click on the cog next to the Communication Channel
  3. Change the settings for:
    1. All Users in Bulk
    2. Default setting for new Users
  4. Click Save changes
The user counts will be blank while the communication setting changes are being processed. This may take substantial time for large organisations.

Here's what it looks like


Communication Channel Modes

A Channel Mode is a setting on each user which controls how messages are sent to them for a particular channel. This mode can be one of three options:
  1. Off: Messages will never be sent to the user on this channel.
  2. On: Messages will always be sent to the user on this channel.
  3. Fallback: Messages will only be sent to the user on this channel if all channels marked as “On” failed to send.
Please contact support@teamgage.com if you would like to configure SMS, MS Teams or Slack.

How to turn on/off Communication Channel organisation wide

  1. Select Tools & Setup > Communications in the side navigation.
  2. Click on the toggle next to the Communication Channel

Toggle Switch

  1. When the toggle is on, messages can be sent via that Communication Channel.
  2. When the toggle is off, no messages will be sent via that Communication Channel.
  3. Email cannot be turned off.
  1. Using Communication Preferences
  2. Updating a User's Communication Preferences

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