Updating a User's Communication Preferences
While organisation-wide communication settings determine the default notification experience for most users, Teamgage also allows administrators to customise communication preferences for individual users.
This can be useful when a user has specific communication requirements that differ from the rest of the organisation.
For example:
- Most employees receive Teamgage notifications via Email, but a specific user prefers Microsoft Teams
- Corporate employees receive notifications through Teams, while field-based employees receive SMS notifications
Individual communication preferences allow you to tailor the notification experience without changing organisation-wide settings for everyone else.
How to Update a User's Communication Preferences
- Log into the Teamgage platform
- Select Users from the side navigation
- Search for the user and click Edit
- Open the Communication tab
- Update the communication preferences as required
- Click Save
Here's What It Looks Like
Understanding User Communication Preferences
Each communication channel can be configured using one of the following modes:
- On – Notifications will be sent using this channel
- Off – Notifications will not be sent using this channel
- Fallback – Notifications will only be sent using this channel if a primary communication method is unsuccessful
For a detailed explanation of communication modes, refer to Managing Communication Preferences.
Why Can't I See All Communication Channels?
The communication channels available within a user's profile are controlled by your organisation's Communication Settings.
For example, if Microsoft Teams has not been enabled for your organisation, it will not appear as an option when editing a user's communication preferences.
If you would like to make additional channels available:
- Review your organisation-wide Communication Settings
- Enable the required channel (where available)
- Our Support Team will then review your request and contact you once the channel has been enabled.
Best Practice
Organisation-wide communication settings should generally be used wherever possible to maintain consistency across users.
Individual user communication preferences are best used as exceptions where a user's role, location or preferred communication method differs from the organisation's standard configuration.