Updating a User's Communication Preferences

Updating a User's Communication Preferences

While organisation-wide communication settings determine the default notification experience for most users, Teamgage also allows administrators to customise communication preferences for individual users.

This can be useful when a user has specific communication requirements that differ from the rest of the organisation.
For example:
  1. Most employees receive Teamgage notifications via Email, but a specific user prefers Microsoft Teams
  2. Corporate employees receive notifications through Teams, while field-based employees receive SMS notifications
Individual communication preferences allow you to tailor the notification experience without changing organisation-wide settings for everyone else.

How to Update a User's Communication Preferences

  1. Log into the Teamgage platform
  2. Go to Users
  3. Search for the user
  4. Click Edit in the actions column
  5. Open the Communications tab
  6. Update the communication preferences as required
  7. Click Save

Here's What It Looks Like


Understanding User Communication Preferences

Each communication channel can be configured using one of the following modes:
  1. On – Notifications will be sent using this channel
  2. Off – Notifications will not be sent using this channel
  3. Fallback – Notifications will only be sent using this channel if a primary communication method is unsuccessful
For a detailed explanation of communication modes, refer to Managing Communication Preferences.

Why Can't I See All Communication Channels?

The communication channels available within a user's profile are controlled by your organisation's Communication Settings.
For example, if Microsoft Teams has not been enabled for your organisation, it will not appear as an option when editing a user's communication preferences.
If you would like to make additional channels available:
  1. Review your organisation-wide Communication Settings
  2. Enable the required channel (where available)
  3. Our Support Team will then review your request and contact you once the channel has been enabled.

Best Practice

Organisation-wide communication settings should generally be used wherever possible to maintain consistency across users.
Individual user communication preferences are best used as exceptions where a user's role, location or preferred communication method differs from the organisation's standard configuration.
  1. Managing Communication Preferences
  2. Organisation Wide Communication Settings

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