How to Disable or Reset the Teamgage Slack Integration

After installation, you may enable or disable the Slack integration at any time. The sections below also outlines basic troubleshooting steps if a user is not receiving Slack notifications.

You must be a Teamgage Administrator to complete this setup, including Slack Workspace Admin access.

Enabling & Disabling The Integration

1. After installation, the Add to Slack button is replaced with a toggle switch
2. This toggle acts as a global control for Slack notifications across your organisation
3. Toggle ON → Slack notifications are active
4. Toggle OFF → Slack notifications are disabled for all users
   

Here's What It Looks Like

User Statuses

When Slack is enabled, a Slack icon appears in the Comms column of the Users list. The icon shows the connection status for each user:

1. No Badge - The user is set up successfully. The last message sent via Slack worked
   
2. Orange Badge - The user is connected, but Teamgage has not yet sent them a message
   
3. Red Badge - The last message Teamgage attempted to send via Slack failed
   

Troubleshooting a Red Badge

A red badge indicates Teamgage could not deliver a Slack message to the user. Check the following:

1. The email address in Teamgage matches the one in Slack
   
2. The user has not blocked the Teamgage app within Slack
   

Here's What It Looks Like

Resetting or Re-installing the Slack Integration

You may need to reset/reinstall the integration if:

1. You’ve moved to a new Slack Workspace
   
2. You’ve revoked or cycled API tokens
   
3. You want to permanently disable the Slack integration
   

Steps to Reset

1. Log into Teamgage
   
2. Navigate to Advanced > Communications in the left-hand side navigation
   
3. Click on the Cog icon next to toggle to enable on/off
4. Find Reset Slack installation and click Reset

Once reset, the integration is removed and the Add to Slack button will reappear, ready for fresh installation.

Here's What It Looks Like

Related Articles

1. Slack and Teamgage Overview
   
2. Slack Notification Setup
   
3. Updating a user's communication preferences
   
4. Receiving Teamgage Huddle Notifications via Slack
   

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