How to Disable or Reset the Teamgage Slack Integration
After installation, you may enable or disable the Slack integration at any time. The sections below also outlines basic troubleshooting steps if a user is not receiving Slack notifications.
Enabling & Disabling The Integration
- After installation, the Add to Slack button is replaced with a toggle switch
- This toggle acts as a global control for Slack notifications across your organisation
- Toggle ON → Slack notifications are active
- Toggle OFF → Slack notifications are disabled for all users
Here's What It Looks Like
User Statuses
When Slack is enabled, a Slack icon appears in the Comms column of the Users list. The icon shows the connection status for each user:
- No Badge - The user is set up successfully. The last message sent via Slack worked
- Orange Badge - The user is connected, but Teamgage has not yet sent them a message
- Red Badge - The last message Teamgage attempted to send via Slack failed
Troubleshooting a Red Badge
A red badge indicates Teamgage could not deliver a Slack message to the user. Check the following:
- The email address in Teamgage matches the one in Slack
- The user has not blocked the Teamgage app within Slack
Here's What It Looks Like
Resetting or Re-installing the Slack Integration
You may need to reset/reinstall the integration if:
- You’ve moved to a new Slack Workspace
- You’ve revoked or cycled API tokens
- You want to permanently disable the Slack integration
Steps to Reset
- Log into the Teamgage platform
- Select Advanced > Communications from the side navigation
- Click Settings
- Find Reset Slack installation and click Reset
Once reset, the integration is removed and the Add to Slack button will reappear, ready for fresh installation.