Checking for Undelivered or Bounced Emails
If any of your Teams are not seeing their Teamgage notifications in their email inbox, it's a good idea to review your Bounced Emails. This will enable you to check if there were any errors when we sent emails to your organisation.
How to check your Bounced Emails
- Login to your Teamgage Portal
- Select Tools & Setup > Bounced Emails from the left-hand side menu
- Choose a date or date-range. f there are any emails that weren't sent correctly, you'll see them along with the reason why the email was bounced, dropped or simply undelivered.
Note
If the page is empty (eg. there are no email addresses listed) then good news, there were no bounced emails during that time!
Get the team members to check their Spam/Junk folder. Here's what it looks like
A list of the errors and what they mean
Status | Reason | Action |
Dropped | Bounced Address | Try to resend, but if fails again there could be a server issue and need to check with Customer IT team |
| Dropped | Unsubscribed Address - user has chosen to not received emails from @teamgage.com | Contact support@teamgage.com to reinstate email |
Bounced | 550 Unknown Recipient - email account does not exist | Check spelling of email or other typos |
Bounced | 550 Invalid Recipient - email address does not exist or can be found | Check spelling of email, email can be re-sent but if fails again there could be a server issue and need to check with Customer IT team |
If you have any questions contact our team at support@teamgage.com.
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