Using Comment Analysis in Surveys
The Comment Analysis feature in Surveys helps you quickly identify key themes and understand the sentiment behind responses. It provides a visual and interactive way to explore comments, making it easier to uncover insights and trends.
Features
Grid View - Displays key terms and shows how frequently they appear across positive, neutral and negative sentiment.
- Topic Tile - Click on a tile to view all comments where that term is mentioned
- Sentiment Rating - Hover over coloured bars to see the percentage breakdown of sentiment (positive, neutral, negative)
- Sort By - Sort terms by mentions, positivity or negativity to highlight what matters most
Chart View - Visualise sentiment distribution and identify key terms within each sentiment category.
- Bubble Tooltip - Hover over a bubble to see the word, its sentiment, and the number of mentions
How To View The Comment Analysis
- Go to Surveys > Results in the left hand side navigation
- Click on the Entire Organisation results
- Select the Survey you are looking to review
- Locate any free text comment question and expand the question to see the topic analysis