Troubleshooting & Support
Outdated Browsers
Teamgage is designed to provide a secure, reliable and modern user experience. To ensure the platform functions correctly, we recommend using the latest version of a supported web browser. Using an outdated or unsupported browser may cause issues ...
Teamgage Notifications Not Received
If a user reports that they have not received their Teamgage Huddle notification, the first step is for your organisation’s Teamgage Admin to check the user’s Communication History (see Viewing User Communication History). If the notification appears ...
Email Deliverability and Spam Filters
If you're not receiving emails from Teamgage, there are a few common things to check before escalating the issue. Troubleshooting Missing Teamgage Emails Try the following steps: Check your Spam or Junk folder Log into Teamgage and send yourself a ...
Checking for Undelivered or Bounced Emails
If team members are not receiving their Teamgage email notifications, you can review the Bounced Emails report to identify any delivery issues. This report shows emails that were bounced, dropped or otherwise undelivered, along with the reason ...
Display or Layout Issues in Teamgage
Teamgage is a modern web-based platform that uses a small number of web fonts designed for readability and consistency. In some cases, users may see a browser warning or experience layout issues such as missing fonts or incorrectly displayed content. ...