Using Heatmaps

Using Heatmaps

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Previously known as Benchmarking, Heatmaps is still available via the portal and now in the Huddle dashboard.

Introduction to Heatmaps

The Heatmap feature allow you to compare and contrast results across your organisation for both Huddle and Surveys. Use this report to quickly and easily compare teams' engagement with results, identify areas of innovation, and teams that are doing well, or spot the risks and those that need support. 

How to view your Heatmap

  1. Log into Teamgage 
  2. Choose Heatmaps from left-hand side navigation menu.

Here's what it looks like


Heatmap Layout

When you first open a Heatmap you'll see the top level Teams and their comparative activity and results, giving you a glimpse of the high-level results in the organisation.
A Heatmap is divided into four main areas:
  1. Team List: A list of all the teams that make up your organisation*. Based on your organisation structure, you may find you need to "expand" a parent Team (aka a department) to find a specific sub-team. 
  2. Teamgage Results: These are unique metrics that your organisation and teams are using Teamgage to continuously improve at and the Submission Response Rates.
  3. Comment Activity: These are the key phrases and their sentiment found at each team including the Comments and Comments per Submission.
  4. Teamgage Activity: These are the specific activities that make-up the Teamgage process including the Report Views, Results Shared, Views of Shared Results & Actions created/completed.
  5. Team Member Changes: These include the members changing within the teams and the members who left the organisation


Alert*The list of Teams you can see is also determined by your access level. If you can't see a team that you should be able to, check with your Teamgage Admin or contact Teamgage Support (support@teamgage.com) so we can check your access.

Heatmap Features

  1. Relative View: You can view Teamgage results and activity across your heatmap in relation to the parent team's results.
    For example: -8 for the Warehouse team in the Communication metric highlights the Warehouse team scored 8 points lower than Entire Organisation in the Communication metric. 
  2. Compare to [team] :
    1. Parent team: In the Heatmaps section you can set the Compare to as the Parent team in your Heatmap report.
      For example: A change score of -8 for the Warehouse team in the Communication metric highlights the Warehouse team scored 8 points lower than the Parent team in the Communication metric. 
    2. Entire Organisation: If you have a built-in Hetamap in your Huddle Dashboard, you can view the changes in Teamgage results across your heatmap in relation to the Entire Organisation's results. Please contact support@teamgage.com if you would like this feature enabled.
      For example: A change score of -8 for the Warehouse team in the Communication metric highlights the Warehouse team scored 8 points lower than Entire Organisation in the Communication metric. 
  3. Expanding your Report to view specific Teams: You can expand each Team from the listing on the left hand side of the report, to drill down on the individual sub-teams that make up that parent-Team. You can choose to expand on a per Team basis or expand all.
  4. Filtering & Sorting your Report: In Heatmap you can also sort all columns by filter.  Note: only expanded reports will be sorted accordingly. If your organisation uses demographic tags (e.g. gender), you can also filter your results by demographic using Additional filters.

Here's what it looks like


Understanding Tooltips

Throughout the heatmap, you'll also find tooltips to explain a specific filter (Eg. Metric Set) or help you understand the individual Teams that roll-up into a department / area, or gain deeper insight into the spread of results throughout the parent and sub-teams. Simply hover on the value to view that specific tooltip.
  1. Response rate:  The displayed value is the cumulative submission rate for that team and its sub-teams. The tooltip is the total number of submitters and submissions for that team, this number rolls up.
  2. Report Views:  The displayed value is the cumulative report views for that team and its sub-teams. The tooltip is the total number of report views for that team and the total number of report views for its sub-teams respectively.
  3. Meetings Held:  The displayed value is the cumulative meetings held for that team and its sub-teams. The tooltip is the total number of meetings for that team and the total number of meetings for its sub-teams respectively.
  4. Results Shared:  The displayed value is the cumulative results shared for that team and its sub-teams. The tooltip is the total number of results shared for that team and the total number of results shared for its sub-teams respectively.
  5. Views of Shared Results:  The displayed value is the cumulative views of shared results for that team and its sub-teams. The tooltip is the total number of views of shared results for that team and the total number of views of shared results for its sub-teams respectively.
  6. Actions Added: The displayed value is the cumulative actions added for that team and its sub-teams. The tooltip is the total number of actions added at the team level and the cumulative number of actions added in its sub-teams respectively. 
  7. Actions Completed: The displayed value is the cumulative actions completed for that team and its sub-teams. The tooltip is the total number of actions completed at the team level and the cumulative number of actions completed in its sub-teams respectively. 
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Rolling up is when the parent team result includes the sub-teams results in its total. 

Here's what it looks like



FAQs

Q: How are the In & Out metrics calculated?
A: The date/time of a user being added to both the system & a team are recorded as well as their removal date/time. These times are recorded if the user is added/deleted manually or via bulk data import. These times are then used to calculate the In & Out metrics. 

  1. Create a heatmap for your organisation
  2. Creating a heatmap for specific teams/department 
  3. Providing a manager/executive with access to a heatmap
  4. Exporting results from a Heatmap
  5. Track the improvement of your teams with Huddle Timeline








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