Metrics are the areas that people provide insights on during each Teamgage Huddle submissions. Each team can then focus
on improving these areas over time.
Teamgage metrics are fully customisable, letting you measure and improve the areas that are relevant and unique to your strategy, goals and workforce initiatives. For a tailored set of recommendations contact
support@teamgage.com to book a design consultation with a Teamgage Expert
Alternatively, you can use our recommended metrics (below). These have been developed based on validated research into team performance and psychosocial safety, plus Teamgage's own experience working with thousands of teams to generate actionable insights and meaningful improvement.
Recommended Huddle Metrics
Measure leading indicators of team health and effectiveness with an approach that’s balanced, fast, and actionable.
5
Core Metrics: asked every month to track key team dynamics that can shift rapidly.
2
Rotating Metrics: updated monthly on a quarterly cycle to measure wider culture and engagement drivers that shift less frequently. Rotating avoids survey overload while providing deeper insights.
Recommended Core
Metrics
These 5 core metrics provide early visibility of workforce risks
and team level enablers affecting morale, productivity, and safety – critical for high-performing
teams.
1. Communication
Question: Are goals, changes and updates being communicated effectively?
Anchor Points: 100
– Very effective | 75
– Effective | 50
– Adequate | 25
– Not really | 0
– Not at all
Manager Prompts:
- Review the clarity and frequency of messages to the team
- Ask how team members prefer to receive updates or important information
- Share context and rationale behind recent decisions to improve understanding
Why we recommend this metric: Poor communication is a key driver of misalignment, stress, and disengagement. Research on high-performing teams shows that clarity and context in communication correlate strongly with team effectiveness. Addressing information gaps also aligns with recommended guidance on reducing psychosocial hazards.2. Role Clarity
Question: Are you clear on your priorities, expectations and purpose of work?
Anchor Points: 100
– Completely | 75
– Mostly | 50
– Somewhat | 25
– Not really | 0
– Not at all
Manager Prompts:
- Regularly review and confirm goals, priorities, and expectations with each team member
- Break down large objectives into clear, achievable steps
- Provide written summaries or visual aids to reinforce clarity after discussions
Why we recommend this metric: Clarity reduces stress, prevents role conflict, and boosts confidence in decision-making. Research on high-performing teams shows clear priorities and expectations drive focus, accountability, and collaboration. Safe Work guidance also highlights that when employees experience a lack of role clarity it becomes a psychosocial risk.3.
Teamwork
Question: Is your team working together effectively to achieve its goals?
Anchor Points: 100
– Very effective | 75
– Effective | 50
– Adequate | 25
– Not really | 0
– Not at all
Manager Prompts
- Facilitate opportunities for collaboration and knowledge sharing
- Proactively address any conflicts or obstacles to maintain cohesion
- Review team processes and rhythms to ensure they support effective collaboration
- Highlight recent success and reinforce what’s working well
Why we recommend this metric: Teamwork drives trust, accountability and supports strong social connections. Research into high-performing teams has identified shared goals and mutual support as critical to team success.4. Workload
Question: Has your recent workload and time pressures felt manageable?
Anchor Points: 100
– In control | 75
– Mostly | 50
– Just managing | 25
– Struggling | 0
– Not at all
Manager Prompts:
- Review current workload distribution and deadlines - adjust priorities if needed
- Encourage saying “no” to non-priority work to protect team capacity
- Identify process improvements or resource gaps to reduce pressure
Why we recommend this metric: High or unmanaged workloads are a major predictor of burnout, absenteeism, and stress-related hazards. Safe Work guidance recommends monitoring workload to ensure time pressures and demands can be safely managed. 5.
Supported
Question: Do you feel supported in managing job demands and meeting expectations?
Anchor Points: 100
– Fully supported | 75
– Well supported | 50
– Adequate | 25
– Somewhat | 0
– Unsupported
Manager Prompts:
- Review what support or resources team members feel they’re missing
- Offer additional guidance and training where needed
- Highlight available support resources and opportunities to build capabilities
Why we recommend this metric: Feeling supported reduces stress and increases engagement. Research into high performing teams demonstrates that support enables high-performing teams, while Safe Work guidance emphasises support as a key psychosocial safety factor.
Additional
Rotating Metrics
We recommend including two rotating questions each month to measure wider cultural and engagement drivers. These factors typically change less frequently than core team dynamics and rotating them provides deeper insights, allowing for broader action while avoiding survey fatigue.
Month 1
6. Purpose
Question: Has your recent work felt meaningful and impactful?
Anchor Points: 100 – High impact | 75 – Mostly | 50 – Somewhat | 25 – Not really | 0 – Not at all
Manager Prompts:
- Regularly connect day-to-day tasks to the bigger picture and organisational purpose
- Invite input on how work can create greater value for clients, stakeholders, or the community
- Highlight recent wins and their impact
Why we recommend this metric: Research into high-performing teams shows that a clear sense of purpose improves motivation, resilience, and improved overall wellbeing. Studies also show that making progress in meaningful work is a key driver of engagement. When employees feel their work matters and they see progress, it reduces the risk of low job satisfaction and disengagement - both recognised psychosocial hazards under Safe Work guidelines.
7. Recognition
Question: Does your team regularly recognise and value each other's contributions?
Anchor Points: 100 – Absolutely | 75 – Mostly | 50 – Sometimes | 25 – Not really | 0 – Not at all
Manager Prompts:
- Create structured opportunities for peer-to-peer recognition
- Celebrate successes and highlight team achievements publicly
- Ensure recognition tools or platforms are actively used
Why we recommend this metric: Recognition drives engagement, motivation, and retention. Research shows high-performing teams thrive on mutual appreciation and it supports psychosocial safety by reinforcing positive workplace relationships.
Month 2
8. Always Improving
Question: Does your team respond to challenges and change by taking action to improve?
Anchor Points: 100 – Always | 75 – Mostly | 50 – Sometimes | 25 – Not really | 0 – Never
Manager Prompts:
- When challenges arise, shift the conversation to what the team can influence rather than external blockers
- Break down big challenges into small, manageable steps the team can implement immediately
- Create ownership for implementing improvements and make progress visible
- Highlight recent success and reinforce what’s working well
Why we recommend this metric: Continuous improvement and adaptability are hallmarks of high-performing teams. Research shows that teams who actively learn and adapt display greater resilience and outperform those who resist change. Proactive change management and improvement has also been shown to reduce stress, uncertainty, and psychosocial risk.9. Accountable
Question: Is there accountability in your team for delivering on its commitments?
Anchor Points: 100 – Always | 75 – Mostly | 50 – Sometimes | 25 – Not really | 0 – Never
Manager Prompts:
- Clarify values, expectations and responsibilities as part of team rituals
- Reinforce consequences for not meeting expectations
- Model accountability as a leader in daily actions
Why we recommend this metric: Accountability ensures standards are upheld and teams foster a culture of dependability. This is highlighted in research as a key driver of team effectiveness, while Safe Work guidance links accountability and dependability to reduced stress and safer work environments.
Month 3
10. Voice
Question: Do you feel safe and empowered to speak up and provide input into how work is done?
Anchor Points: 100 – Always | 75 – Mostly | 50 – Sometimes | 25 – Rarely | 0 – Never
Manager Prompts:
- Provide opportunities for all voices to contribute to discussions and decisions affecting work
- Actively encourage raising concerns without fear of negative consequences
- Proactively seek input and demonstrate receptiveness to suggestions and ideas
Why we recommend this metric:
Research has found psychological safety to be the single most important factor in high-performing teams, proven to increase innovation, learning and engagement. Safe Work guidance also highlights both psychological safety and sense of job control as key to reducing psychosocial hazards. 11. Belonging
Question: Does your team foster a safe, inclusive and respectful work environment?
Anchor Points: 100 – Absolutely | 75 – Mostly | 50 – Somewhat | 25 – Not really | 0 – Not at all
Manager Prompts:
- Promote inclusive behaviours and actively involve all team members
- Create opportunities to bring your team together
- Encourage collaboration, and social connection between team members.
Why we recommend this metric: Teams who foster inclusion and respect reduce the risk of interpersonal conflict and stress-related hazards, aligning with Safe Work guidance for fostering psychosocial health. Research shows these behaviours also increase engagement, collaboration, and innovation in teams.