Using Teamgage Conversations as a Leader

Teamgage Conversations allows leaders and administrators to respond directly to feedback while preserving the anonymity and safety of every team member. Conversations provide a secure and constructive way to acknowledge feedback, ask follow-up questions and continue meaningful dialogue with your team.

To ensure psychological safety and accountability, your organisation’s Teamgage admins have visibility over all conversations and can step in if needed to support either party.

Starting a Conversation

As a leader or Teamgage Administrator, you may want to start a conversation to:

1. Clarify feedback
2. Ask for more detail
3. Provide updates
4. Acknowledge a concern
5. Say thank you
   

You can start a conversation in two ways:

1. Clicking the Conversation icon on a comment
2. Selecting “Message submitter” from the three-dot menu

You can also start a conversation while hiding a comment.

How to Start a Conversation

1. Open the comment within your Huddle Dashboard
   
2. Click the Conversation icon or select Message Submitter
   
3. Type your message in the Start conversation as field
   
4. Click the Send icon
   

Here's What It Looks Like

Replying to a Conversation

1. Open the conversation via:
   
1. the Conversations section in the portal (within the left hand navigation), or
   
2. the link in your notification
   
2. Type your message in the Reply as field
   
3. Click the Send icon
   

Here's what it looks like

Using Sidekick in Conversations

If Sidekick is enabled for your organisation, you can use AI-powered suggestions to help craft thoughtful and constructive replies.

Sidekick can help you:

1. Get started when you’re unsure how to respond
2. Improve clarity and tone
3. Respond more confidently to sensitive topics
   

How to use Sidekick

1. Open the conversation thread
2. Click Generate Suggestions in the Sidekick panel
3. Review the suggested response and guidance
   

You can:

1. Use the suggestion as-is
2. Edit the message to match your tone and intent

If the submitter replies, you can continue generating new suggestions throughout the conversation.

Tips for Using Sidekick

1. Make it your own - Sidekick provides a strong starting point, but you can personalise the message to reflect your leadership style.
2. Think about your intent - Consider what you’re trying to achieve — are you clarifying feedback, acknowledging a concern, or providing an update?
3. Use it as a learning tool - Over time, Sidekick can help build confidence and consistency when responding to feedback.

Here's What It Looks Like

How to Delete a Message

If you need to remove a message after sending it:

1. Open the conversation
2. Click the three-dot menu
3. Select Delete
   

Here's What It Looks Like

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